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January 20, 2023

Chaos in the air, on the ground, but Southwest reclaimed its online reputation

All across America, whether viewers or readers were even traveling, for the days right before Christmas and several days after New Year’s, the top of newscasts, major headlines, countless social media posts and, of course, Google news and searches, were dominated by one company, Southwest Airlines. And the most commonly used phrase: chaos in the skies.


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